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FAQs
Our Products
Which fabrics do we use?
Silk
We use 22 Momme, 100% Mulberry silk of the highest possible grade (6A).
Bamboo
We use 400TC, 100% bamboo lyocell derived from pure bamboo pulp. Vegan, sustainable and cruelty free, this fabric is silky smooth, breathable and a delight to sleep in.
How are our fabrics treated?
Our fabrics are treated with antibacterial silver ions which act on bacteria in three ways:
1. forming pores and puncturing the bacterial cell wall
2. entering into the bacterial cell, inhibiting cellular respiration and disrupting metabolic pathways
3. disrupting bacterial DNA and its replication cycle [1]
These processes act to eliminate 99% of acne causing bacteria.*
*Cutibacterium acnes (C. acnes) and Staphylococcus aureus (S. aureus).
[1] https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6315945/
How do our fabrics keep your skin clear?
Cutibacterium acnes (C. acnes) and Staphylococcus aureus (S. aureus) are two kinds of bacteria known to contribute to Acne vulgaris.[1][2] These bacteria can proliferate in pores, causing inflammation, infection and the formation of pus and pimples.[3]
Even after a single night's sleep, these bacteria can be found on your pillowcase. Our fabrics are treated with antibacterial silver ions which eliminate acne-causing bacteria helping to prevent it from affecting your skin, minimising the formation of pimples, blackheads and whiteheads.
What about silk?
Silk has beneficial qualities for skincare in its own right. It is:
- Hypoallergenic and naturally resistant to dust mites, fungi and other allergens
- Moisture wicking, meaning that it does not absorb moisture in the same way as other fabrics. This prevents bacteria and mould build up which can cause skin problems
- Temperature regulating, keeping you cool in summer and warm in winter
- Smooth and soft on your skin, without problems other coarse pillows can cause
[1] https://www.ncbi.nlm.nih.gov/books/NBK83685/
[2] https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3503376/
[3] https://pubmed.ncbi.nlm.nih.gov/28805938/
Has our antibacterial silver ion treatment been certified?
Our antibacterial silver ion treatment has been tested and certified for efficacy to eliminate 99% of acne causing bacteria* by SGS.
SGS is one of the world's leading inspection, verification, testing and certification companies. It has over 93,000 employees and operates a network of 2,600 offices and laboratories worldwide.
*Cutibacterium acnes (C. acnes) and Syaphylococcus aureus (S. aureus).
How long does the silver ion treatment last?
Our silver ion treatment is maximally effective (eliminating 99% of bacteria) for at least 18 months, after which there will be a gradual decline.
Where are our products made?
Our products are spun, woven and sewn in an Oeko-Tex® ethically certified factory in China.
Are our products safe to use?
Yes, all of our products are Oeko-Tex® certified for safe use by humans.
Are our products tested on animals?
No, none of our products are tested on animals.
Are our products hypoallergenic?
All of our products are hypoallergenic and made for sensitive skin.
Our our products ethically made?
All of our products are Oeko-Tex® certified and ethically made.
Washing & Care
Do I need to wash my bedding before first use?
It is usually reccomended to wash bedding before its first use, however, it is not essential to do so!
How should I wash my products?
Follow these simple rules:
1. Cold machine wash on delicate or cold hand wash
2. Use pH neutral detergent.
3. Do not tumble dry or dry clean (no trichloroethylene)
4. Air dry in a cool place, not exposed to direct sunlight
5. No bleach or fabric softener
6. Iron on low heat, inside out, no steam (for pillowcases)
How often should I wash my bedding?
We recommend washing bedding products every 10-14 days. You can wash our fabrics less frequently than standard fabrics because our antibacterial silver ion treatment keeps them cleaner for longer.
What skincare/acne products should I avoid?
The following products may damage fabric and should be avoided:
- Benzoyl peroxide
- Alpha hydroxy acids
- Chlorine bleach
How should I remove stains?
1. Pre-soak stained item in warm water for 15 minutes.
2. Wash in a solution of:
- 1 litre of warm water
- 1/2 teaspoon of liquid dishwashing or laundry detergent
- 1 tablespoon of white vinegar
3. Rinse well with water and wash immediately
Shipping
Where do we ship from?
We ship all of our products from our warehouse in Sydney, Australia.
How long does shipping take?
Shipping usually takes between 3-5 business days Australia wide.
In some circumstances, shipping may take 10-15 days due to COVID-19 delays.
How much does shipping cost?
Within Australia, shipping is free for orders over $50!
International shipping is calculated at checkout but usually around $20.
Do you ship internationally?
Yes, we offer shipping to over 150 countries.
Returns
How do I organise a return?
Send an email to returns@silkandbird.com and we'll get back to you within 48 hours.
How does our 100 night trial work?
We hope you and your skin fall in love with Silk & Bird. However, if for any reason you want to return one of our products, we offer a 100 night trial.
Simply send us a message at returns@silkandbird.com requesting a return and we will send you a free return shipping label. We will then provide you a full refund once we receive your items.
Note: Our 100 night free trial is not available for colour exchanges.